What Else Do We Do With Your Data? We use your personal data for a variety of purposes to provide our services, improve your experience, and meet our legal obligations. Below is an overview of how we use your information. Delivering Your Order To process and deliver your order, we collect information such as:

• Your name
• Email address
• Billing and delivery address
• Payment information
• Phone number (when required)

We use this information to:

• Process and deliver your order.
• Keep you informed about your order status.
• Provide customer support when needed.

Where necessary, we share your information with trusted third parties involved in fulfilling your order, such as delivery partners, our distribution center, and third-party sellers operating on wereldvlaggen.nl. These parties are required to protect your data with the same level of care that we do. Your Account If you create an account with wereldvlaggen.nl, we securely store information including:

• Name
• Address(es)
• Phone number
• Email address
• Delivery and payment preferences
• Information you voluntarily provide (such as your interests)
• Order history
• Product reviews you have submitted

This allows you to shop faster and easily access your previous orders and account information. Customer Service When you contact our customer service team by phone, email, or live chat, we use your information to assist you efficiently. This may include:

• Keeping notes of previous conversations.
• Saving chat conversations.
• Recording phone calls for training and quality purposes (where permitted by law).
• Improving our customer service.

In some cases, we work with trusted service providers who assist us in providing customer support. Newsletters If you subscribe to our newsletter, we will use your email address to send you:

• Special offers
• Promotions
• Product updates
• Company news

You can unsubscribe at any time by clicking the unsubscribe link included in every newsletter. Reviews When you leave a product review, you can choose whether your name or personal details are displayed publicly. We use review information to:

• Display customer feedback.
• Improve our products and services.
• Contact you if we have questions regarding your review.

Your submitted reviews are also stored within your customer account. Promotions & Competitions If you participate in a promotion, giveaway, or competition, we may collect:

• Your name
• Email address
• Postal address

This information is used to:

• Administer the promotion.
• Contact winners.
• Measure the effectiveness of our marketing campaigns.

Personalised Shopping Experience We use certain information to make your shopping experience more relevant and enjoyable. This may include:

• Your browsing behaviour.
• Previous purchases.
• Your interests.
• Cookies.
• Your IP address.

Based on this information, we may recommend products that are likely to interest you. Fraud Prevention To protect both our customers and our business, we use personal data to:

• Detect fraudulent activity.
• Prevent abuse of our services.
• Investigate suspicious transactions.
• Comply with legal obligations.

Where legally required, we may share information with government authorities or law enforcement agencies. Post-Payment & Credit Checks If you choose a payment method that allows payment after delivery, we may assess your creditworthiness. For this purpose:

• We may work with external credit assessment agencies.
• Your information is shared only for the purpose of the credit check.
• Third parties may not use your data for any other purpose.

Business Customers & Partners We also process contact information for business customers and commercial partners. Where personal information is involved, it is protected according to the same privacy standards that apply to all of our customers. Social Media If you interact with us through social media platforms, we may process information related to that interaction. Examples include:

• Responding to questions or messages you send us.
• Saving your username and message history to provide customer support.
• Allowing you to share products or content through your social media accounts (where available).

Please note that we do not have access to your personal social media account or your login credentials. What We Don’t Do With Your Data Your privacy is important to us. We do not:

• Sell your personal information to third parties.
• Show different prices to different customers based on their personal data.
• Use your information for purposes other than those described in this Privacy Policy.

Every customer sees the same prices for the same products, and your personal information is handled responsibly, securely, and in accordance with applicable privacy laws.